TERMS AND CONDITIONS
Last Updated: 17th June, 2026
Please read these Terms and Conditions carefully before accessing or using this website, our applications, software, digital platforms, reports, medical devices, or related services.
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, product documentation, warranty terms, quotation terms, service terms, and any other applicable terms, govern your use of Ayati Devices’ website, applications, software, digital platforms, products, reports, services, and related content.
By accessing or using our website, applications, software, products, reports, or services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our website, applications, software, products, reports, or services.
1. Website Operator
This website is operated by Ayati Devices Pvt Ltd, referred to in these Terms and Conditions as “Ayati Devices”, “Ayati”, “we”, “us”, or “our”.
Ayati Devices is a private limited company registered in India, with registered office at:
Seat No. 37, SINE Co-Working Space,
7th Floor, RBTIC Building, IIT Bombay,
Powai, Mumbai – 400076
2. Application of Terms
These Terms and Conditions apply to your use of:
- Our website www.ayatidevices.com;
b. Any Ayati Devices mobile application, software, cloud-based platform, or device-connected application;
c. Digital reports, images, waveforms, maps, values, charts, device outputs, dashboards, or clinical assessment outputs generated through Ayati products or software;
d. Product demonstrations, installations, training, service, warranty, support, maintenance, calibration, or troubleshooting workflows;
e. Any information, content, product material, brochure, manual, video, image, or document made available by Ayati; and
f. Any other product, service, platform, or interaction provided by Ayati, whether online or offline.
For ease of reference, the above are collectively referred to as the “Website, Products, Software, Reports, and Services.”
We may update these Terms and Conditions from time to time to reflect changes in law, technology, business operations, product offerings, website content, software features, regulatory requirements, or service processes. The updated version will be published on our website with the revised “Last Updated” date.
Your continued use of our Website, Products, Software, Reports, or Services after any update will be deemed acceptance of the revised Terms and Conditions.
3. Additional Policies
These Terms and Conditions should be read together with:
- Our Privacy Policy;
b. Our Cookie Policy, if applicable;
c. Any quotation, invoice, purchase order, warranty document, service agreement, distributor agreement, user manual, product documentation, installation guide, or software licence terms issued by Ayati; and
d. Any specific terms communicated for a particular product, software, report, service, demo, training, or support activity.
Our Privacy Policy explains how we collect, use, store, share, and protect personal data, including health-related, clinical, technical, and device-generated data, in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
By using our Website, Products, Software, Reports, or Services, you acknowledge that you have read and understood our Privacy Policy.
4. Accessing the Website and Services
We do not guarantee that our Website, Products, Software, Reports, or Services will always be available, uninterrupted, error-free, secure, or compatible with every device, browser, operating system, network, or environment.
Access to our Website and certain Services may be provided on a temporary basis. We may suspend, withdraw, discontinue, restrict, or modify all or any part of the Website, Software, Reports, or Services without prior notice.
We will not be liable if, for any reason, our Website, Software, Reports, or Services are unavailable at any time or for any period.
You are responsible for ensuring that you have the necessary internet connection, hardware, browser, operating system, software, permissions, power supply, network access, and technical environment required to access and use our Website, Software, Reports, or Services.
You are also responsible for ensuring that all persons accessing our Website, Products, Software, Reports, or Services through your systems, devices, organisation, account, or internet connection are aware of and comply with these Terms and Conditions.
5. Medical Device and Clinical Disclaimer
Ayati Devices is a medical technology company engaged in the development, manufacturing, distribution, support, and servicing of medical devices, software, digital reports, and related healthcare technology solutions.
The information provided on our website and through our content is for general informational, educational, product awareness, and reference purposes only. It should not be treated as medical advice, diagnosis, treatment recommendation, or a substitute for consultation with a qualified medical practitioner.
Ayati Products, Software, Reports, images, waveforms, pressure maps, thermal maps, perfusion maps, values, graphs, screening results, and other outputs are intended to support screening, assessment, documentation, monitoring, and clinical decision-making by qualified healthcare professionals.
They are not intended to independently diagnose, treat, cure, prevent, or manage any disease or medical condition without the judgement of a qualified healthcare professional.
Patients and non-healthcare users should always consult a qualified doctor or healthcare professional regarding any medical condition, symptom, diagnosis, treatment, or clinical decision.
Healthcare professionals should use Ayati Products, Software, Reports, and outputs as supportive tools and should rely on their own clinical judgement, training, experience, and applicable clinical protocols.
6. No Emergency Use
Our Website, Software, Reports, and Services are not intended for medical emergencies.
If you are experiencing a medical emergency, you should immediately contact emergency medical services, visit the nearest hospital, or consult a qualified healthcare professional.
Do not rely on the Website, Software, Reports, product information, or digital outputs for emergency medical decisions.
7. Professional Use and Authorised Users
Certain Ayati Products, Software, Reports, and Services are intended for use by trained healthcare professionals, hospitals, clinics, diagnostic centres, research institutions, distributors, service personnel, or authorised users only.
You must not use any Ayati Product, Software, Report, or Service unless you are properly authorised, trained, and competent to do so.
You are responsible for using Ayati Products, Software, Reports, and Services in accordance with applicable laws, user manuals, product documentation, training instructions, clinical protocols, and professional standards.
Ayati shall not be responsible for misuse, unauthorised use, incorrect operation, improper installation by unauthorised persons, wrong patient selection, incorrect clinical interpretation, or failure to follow product documentation, training instructions, or applicable medical practice standards.
8. Product Information and Availability
We make reasonable efforts to ensure that product information, descriptions, specifications, images, features, accessories, software modules, reports, and other materials displayed on our Website are accurate and up to date.
However, product specifications, appearance, features, accessories, software functions, report formats, configurations, availability, pricing, regulatory status, and documentation may change from time to time without prior notice.
Product images, icons, illustrations, videos, reports, screens, and screenshots shown on the Website may be for representation, demonstration, or marketing purposes only.
Product availability may vary by geography, product version, configuration, regulatory status, customer category, and applicable law.
Nothing on the Website should be treated as a guarantee of product availability, regulatory approval, clinical suitability, compatibility, pricing, delivery timeline, or fitness for a specific use case.
9. Regulatory Compliance
Ayati Products may be subject to applicable Indian laws and regulations, including the Drugs and Cosmetics Act, 1940, the Medical Devices Rules, 2017, and other applicable medical device, safety, quality, import, manufacturing, sale, distribution, and service requirements.
Use, sale, distribution, installation, and support of Ayati Products may be subject to applicable licences, registrations, permissions, product classifications, labelling requirements, and regulatory conditions.
Users, distributors, hospitals, clinics, and other customers are responsible for ensuring that their purchase, possession, installation, operation, use, storage, distribution, and disposal of Ayati Products comply with applicable laws and institutional requirements.
10. Orders, Quotations, Pricing, and Payments
Any quotation, proposal, invoice, purchase order, commercial offer, payment term, delivery term, installation term, warranty term, or service term issued by Ayati shall be governed by the specific terms mentioned in that document.
Prices, taxes, discounts, delivery charges, installation charges, service charges, software charges, subscription fees, and payment terms may vary depending on the product, customer, geography, configuration, distributor, and applicable taxes.
Unless expressly stated otherwise, information on the Website does not constitute a binding offer to sell any product or service.
Ayati reserves the right to accept, reject, modify, or cancel any enquiry, order, demo request, service request, or transaction in accordance with applicable law and commercial terms.
11. Delivery, Installation, Training, Service, and Warranty
Delivery, installation, training, service, maintenance, calibration, repair, replacement, software updates, and warranty support may be subject to separate terms provided in quotations, invoices, warranty documents, service agreements, product manuals, distributor terms, or written communication from Ayati.
Warranty coverage, if any, shall apply only as per the warranty terms provided for the specific product.
Warranty may not apply in cases including, but not limited to, misuse, unauthorised repair, physical damage, liquid damage, electrical damage, incorrect installation, unauthorised modification, use outside specified conditions, failure to follow user manuals, consumable wear and tear, or use by unauthorised persons.
Ayati may provide remote support, onsite support, replacement, repair, software update, or other remedy at its discretion, subject to applicable warranty or service terms.
12. User Accounts, Passwords, and Access Credentials
Certain Software, Reports, or Services may require user registration, login credentials, or authorised access.
You are responsible for maintaining the confidentiality of your account, username, password, device access, software credentials, and exported reports.
You are responsible for all activities carried out through your account, device, software, or authorised login.
You must immediately notify Ayati if you suspect unauthorised access, misuse, compromise, or breach of your account, device, software, reports, or credentials.
Ayati shall not be liable for any loss, damage, unauthorised access, data misuse, report misuse, or clinical consequence arising from your failure to maintain confidentiality of credentials or access controls.
13. User Responsibility for Data and Reports
Users, healthcare professionals, hospitals, clinics, distributors, research institutions, and authorised personnel are responsible for the accuracy, completeness, and lawfulness of any data entered into Ayati Products, Software, Applications, or Reports.
This includes patient details, demographic details, clinical observations, test inputs, measurement conditions, comments, report notes, exported files, and shared records.
Ayati is not responsible for clinical decisions, treatment decisions, incorrect data entry, wrong patient identification, improper test conditions, unauthorised sharing of reports, or misuse of patient records by users, hospitals, clinics, distributors, research institutions, or third parties.
Users are responsible for reviewing device outputs, reports, values, graphs, images, waveforms, maps, and results before relying on them or sharing them with patients or third parties.
14. Privacy and Personal Data
Your use of our Website, Products, Software, Reports, and Services may involve the collection or processing of personal data, including contact information, professional information, technical information, health-related data, clinical data, device-generated data, reports, logs, and support records.
Such data will be processed in accordance with our Privacy Policy and applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
Where Ayati processes patient or clinical data on behalf of a hospital, clinic, doctor, healthcare institution, distributor, research organisation, or other customer, such customer may be responsible for providing privacy notices, obtaining necessary consent, maintaining patient records, and responding to patient rights requests, unless otherwise agreed in writing.
You must not upload, enter, share, or transmit any personal data or patient data unless you are authorised to do so and have obtained all necessary consents, permissions, or legal basis.
15. Prohibited Uses
You may use our Website, Products, Software, Reports, and Services only for lawful, authorised, and intended purposes.
You must not:
- Use them in any way that violates these Terms and Conditions or any applicable law;
b. Use them for unlawful, fraudulent, harmful, misleading, abusive, or unauthorised purposes;
c. Access, collect, process, upload, download, modify, or share patient data or personal data without authorisation;
d. Introduce viruses, malware, spyware, ransomware, trojans, worms, logic bombs, or harmful code;
e. Attempt to gain unauthorised access to our Website, Software, servers, devices, databases, systems, reports, accounts, or networks;
f. Attempt to reverse engineer, decompile, disassemble, copy, modify, tamper with, bypass, or interfere with any Ayati Product, Software, Report, device firmware, security control, or technical protection measure;
g. Manipulate, falsify, alter, or misrepresent device outputs, reports, values, images, waveforms, maps, or clinical results;
h. Use the Website, Software, Reports, or Services to transmit spam, unsolicited advertising, or unauthorised promotional material;
i. Use Ayati content, product material, software, reports, or images for commercial purposes without written permission;
j. Frame, scrape, crawl, mine, copy, or extract data from our Website, Software, or systems without written permission;
k. Interfere with the proper working of our Website, Software, Products, Reports, or Services;
l. Use Ayati Products or Software outside the intended use, user manual, product documentation, training instructions, or applicable law; or
m. Engage in any activity that may damage Ayati’s reputation, business, systems, products, users, customers, or partners.
16. Cybersecurity and Viruses
We do not guarantee that our Website, Software, Reports, or Services will be secure or free from bugs, vulnerabilities, viruses, or harmful components.
You should use your own up-to-date virus protection, secure systems, authorised software, network safeguards, and appropriate cybersecurity practices.
You must not misuse our Website, Software, Products, Reports, or Services by knowingly introducing malicious or technologically harmful material.
You must not attack our Website, Software, servers, devices, or systems through denial-of-service attacks, distributed denial-of-service attacks, unauthorised access attempts, credential attacks, data scraping, system probing, or other malicious methods.
Any such breach may constitute a criminal offence under applicable law. Ayati may report such activity to relevant law enforcement, regulatory, or cybersecurity authorities and cooperate with them, including by disclosing relevant information as permitted or required by law.
17. Intellectual Property Rights
Ayati is the owner or lawful licensee of all intellectual property rights in the Website, Products, Software, Reports, content, images, icons, designs, trademarks, logos, product names, manuals, brochures, videos, text, graphics, interfaces, software, firmware, databases, device outputs, layouts, and other materials made available by Ayati.
All such rights are reserved.
You may access and use Website content only for personal, internal, informational, or authorised professional purposes.
You must not copy, reproduce, modify, adapt, translate, publish, distribute, sell, license, display, transmit, commercially exploit, reverse engineer, or create derivative works from any Ayati content, Product, Software, Report, or material without our prior written permission.
You must not use any Ayati trademark, logo, product name, device image, software screenshot, report format, or branding without our prior written permission.
If you copy, print, download, or use any part of our Website or content in breach of these Terms and Conditions, your right to use such material will cease immediately, and you must return, delete, or destroy any copies at our request.
18. Trademarks
The Ayati Devices name, Ayati Devices logo, product names, product logos, device names, software names, and marks used on our products, packaging, website, applications, reports, and materials are trademarks or proprietary marks belonging to Ayati Devices Pvt Ltd or its licensors.
No licence or right to use any trademark is granted unless expressly authorised in writing by Ayati.
19. User-Generated Content and Feedback
If you provide feedback, suggestions, comments, testimonials, reviews, product inputs, service inputs, technical feedback, or improvement suggestions to Ayati, you grant Ayati the right to use such feedback for product improvement, service improvement, training, quality assurance, research, marketing, or business purposes, subject to applicable law and our Privacy Policy.
You must ensure that any feedback or content you provide does not contain unlawful, defamatory, confidential, unauthorised, infringing, misleading, or sensitive third-party information.
Ayati may remove, reject, or restrict any user-submitted content at its discretion.
20. Third-Party Links and Resources
Our Website, Software, Reports, emails, or communications may contain links to third-party websites, app stores, cloud platforms, payment gateways, resources, publications, or partner services.
Such links are provided for convenience, reference, or informational purposes only.
Ayati does not control such third-party websites or services and is not responsible for their content, accuracy, availability, security, privacy practices, or terms of use.
The inclusion of a third-party link does not imply endorsement, approval, recommendation, or association by Ayati.
You should review the terms and privacy policies of any third-party website or service before using them or sharing information with them.
21. Linking to Our Website
You may link to our Website only in a fair, legal, and non-misleading manner that does not damage our reputation or suggest any association, approval, endorsement, partnership, or sponsorship where none exists.
You must not frame our Website on another website or platform without our prior written permission.
We reserve the right to withdraw linking permission at any time without notice.
22. Disclaimers
Our Website, Products, Software, Reports, and Services are provided on an “as is” and “as available” basis, unless expressly stated otherwise in a written agreement.
To the maximum extent permitted by applicable law, Ayati makes no representations or warranties, express or implied, regarding:
- Accuracy, completeness, reliability, or timeliness of Website content;
b. Suitability of any Product, Software, Report, or Service for a particular purpose;
c. Uninterrupted, secure, error-free, or virus-free access;
d. Compatibility with every device, system, network, browser, or clinical workflow;
e. Availability of any product, feature, accessory, software module, or report format;
f. Clinical outcome, treatment outcome, diagnosis, patient result, or medical benefit; or
g. Accuracy of data entered by users, healthcare professionals, clinics, hospitals, distributors, or third parties.
Any reliance on Website content, product information, Software, Reports, device outputs, or third-party content is at your own risk.
23. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, Ayati, its directors, officers, employees, consultants, distributors, service providers, suppliers, licensors, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or similar loss or damage arising out of or in connection with:
- Use of, or inability to use, the Website, Products, Software, Reports, or Services;
b. Reliance on any content, product information, report, device output, image, waveform, map, value, graph, or result;
c. Incorrect data entry, incorrect patient selection, incorrect use, unauthorised use, or improper clinical interpretation;
d. Clinical decisions, diagnosis, treatment, monitoring, or patient management decisions made by users or healthcare professionals;
e. Product unavailability, website downtime, software error, connectivity issue, device misuse, or third-party service failure;
f. Loss of data, loss of reports, loss of profits, loss of revenue, loss of business, business interruption, or loss of opportunity;
g. Unauthorised access, cyberattack, malware, virus, data breach, or technical failure beyond our reasonable control; or
h. Use of third-party websites, services, software, systems, links, or platforms.
Ayati’s total liability, if any, arising out of or in connection with these Terms and Conditions shall be limited to the amount actually paid by you to Ayati for the specific product or service giving rise to the claim, unless otherwise required by applicable law or agreed in writing.
24. Indemnity
You agree to indemnify, defend, and hold harmless Ayati, its directors, officers, employees, consultants, distributors, service providers, suppliers, licensors, and affiliates from and against any claims, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:
- Your breach of these Terms and Conditions;
b. Your misuse or unauthorised use of the Website, Products, Software, Reports, or Services;
c. Your violation of applicable law;
d. Your incorrect or unauthorised entry, processing, sharing, or use of personal data, patient data, or clinical data;
e. Your clinical decision, diagnosis, treatment, or interpretation based on Ayati outputs;
f. Your infringement of intellectual property or third-party rights;
g. Your negligence, fraud, misconduct, or unauthorised act; or
h. Any claim raised by a patient, customer, institution, regulator, or third party due to your acts or omissions.
25. Suspension or Termination of Access
Ayati may suspend, restrict, or terminate your access to the Website, Software, Reports, account, support, or Services if:
- You breach these Terms and Conditions;
b. You misuse the Website, Products, Software, Reports, or Services;
c. You violate applicable law;
d. You attempt unauthorised access, tampering, hacking, reverse engineering, or data misuse;
e. You provide false, misleading, incomplete, or unauthorised information;
f. Your use may create legal, regulatory, cybersecurity, clinical, reputational, or operational risk; or
g. We are required to do so by law, court order, regulator, law enforcement agency, or contractual obligation.
Termination or suspension shall not affect any rights, obligations, liabilities, payment obligations, indemnities, disclaimers, or limitations of liability that have accrued prior to termination.
26. Force Majeure
Ayati shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, strikes, labour issues, government restrictions, regulatory actions, power failures, internet failures, cyberattacks, supply chain disruptions, logistics delays, third-party failures, or other force majeure events.
27. Changes to Terms
Ayati reserves the right to change, modify, update, or replace these Terms and Conditions at any time.
The updated Terms and Conditions will be posted on our Website with the revised “Last Updated” date.
You are advised to review these Terms and Conditions periodically.
Your continued use of the Website, Products, Software, Reports, or Services after changes are published will be deemed acceptance of the updated Terms and Conditions.
28. Governing Law and Jurisdiction
These Terms and Conditions, their subject matter, and their formation shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, the courts of competent jurisdiction in Mumbai, Maharashtra, India shall have jurisdiction over disputes arising out of or in connection with these Terms and Conditions, unless otherwise agreed in writing.
If you access the Website, Products, Software, Reports, or Services from outside India, you do so at your own risk and are responsible for compliance with applicable local laws.
29. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid and enforceable.
The invalid, unlawful, or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent.
30. Waiver
No failure or delay by Ayati in exercising any right, power, or remedy under these Terms and Conditions shall operate as a waiver of that right, power, or remedy.
No single or partial exercise of any right, power, or remedy shall prevent any further exercise of that or any other right, power, or remedy.
31. Assignment
Ayati may assign, transfer, or subcontract any of its rights or obligations under these Terms and Conditions to any affiliate, successor, acquirer, business partner, service provider, or third party, subject to applicable law.
You may not assign or transfer your rights or obligations under these Terms and Conditions without Ayati’s prior written consent.
32. Entire Agreement
These Terms and Conditions, together with the Privacy Policy, Cookie Policy, product documentation, warranty terms, quotation terms, service terms, and any other applicable written terms, constitute the entire agreement between you and Ayati in relation to your use of the Website, Products, Software, Reports, and Services.
33. Contact Us
For any questions regarding these Terms and Conditions, please contact us through the contact form available on our Website or write to us at:
AYATI DEVICES PRIVATE LIMITED
Seat No. 37, SINE Co-Working Space,
7th Floor, RBTIC Building, IIT Bombay,
Powai, Mumbai – 400076
Email: help@ayatidevices.com
Phone: +91 (080) 47498080
34. Acceptance
By accessing or using Ayati’s Website, Products, Software, Reports, or Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.